Your privacy is our priority. Find out exactly how x33 collects, uses, stores, and protects your personal information every time you use our platform.
All data transmitted between your device and x33 servers is protected with 256-bit SSL encryption — the same security standard used by leading financial institutions worldwide.
The x33 KYC process is designed to keep your account secure. Identity verification documents are stored with full encryption and can only be accessed by authorised verification staff.
X33 has never and will never sell, rent, or transfer your personal information to any third party for marketing purposes without your explicit consent. Your privacy is not our product.
The x33 app is equipped with two-factor authentication (2FA), local data encryption, and an unauthorized login detection system. Every login session is automatically monitored for suspicious activity.
You have full control over your personal data — including the right to access, correct, download, or request the deletion of your data from our systems at any time.
Your data is retained only for as long as necessary for service and legal compliance purposes. After an account is closed, personal data will be deleted in accordance with established guidelines.
| Data Type | Example | Collection Purpose | Retention Period |
|---|---|---|---|
| Identity Information | Full name, identification card number, date of birth | KYC identity verification, fraud prevention | Throughout active account + 7 years |
| Contact Information | Email address, phone number | Account communications, notifications, customer support | Throughout active account + 3 years |
| Financial Information | Bank account number, transaction records | Payment processing, AML compliance | Throughout active account + 7 years |
| Technical Data | IP address, device type, web browser | Security, fraud detection, platform improvements | 12 months from the date of collection |
| Game Data | Betting history, win/loss records | VIP services, analytics, legal compliance | Throughout active account + 5 years |
| Cookies & Session Data | Session tokens, user preference settings | User experience, auto-login, analytics | Up to 24 months or until cookies are cleared |
Note: This policy applies to all users of the x33 platform, including the website and mobile app.
Effective Date: 1 January 2026. This Privacy Policy describes how x33 ("we", "Platform") collects, uses, discloses, and protects your personal information ("you", "user") when you use our services in Malaysia. We are committed to ensuring your privacy and data security are maintained at the highest level at all times.
X33 takes user privacy and personal data protection very seriously. This Privacy Policy has been prepared to give you complete clarity on how we handle the information you share with us — whether during account registration, while using the platform, or when interacting with our support team.
This policy applies to all services provided by x33, including our official website at x33.bz, the x33 mobile app for Android and iOS, and all official communication channels operated by x33. By using any x33 service, you consent to the practices described in this Privacy Policy.
We encourage you to read this document carefully and to contact our support team if you have any questions regarding your data privacy. x33 will update this Privacy Policy from time to time, and the latest version will always be available on this page. Any significant changes will be communicated to you via email or in-platform notification.
X33 collects your personal information through several transparent and responsible methods. The following are the main sources of our data collection:
Information you provide directly:
Information collected automatically:
Best Practices: x33 only collects data that is strictly necessary to provide its services. We do not collect sensitive information such as biometric data, medical records, or financial information beyond what is required for payment purposes.
Every piece of data we collect is used for a clear and lawful purpose. x33 uses your personal information for the following purposes:
X33 will not use your data for purposes unrelated to the platform's services without first obtaining your consent.
X33 does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, in the course of operating the platform, we may share your data with certain parties in the following circumstances:
All third parties we engage in data processing are bound by data protection agreements and must comply with security standards equivalent to those of x33. We do not permit any third party to use your data for their own purposes outside the scope of contracted services.
X33 continuously invests in world-class security infrastructure to ensure your data is always protected. Key security measures we have implemented include:
Important: While x33 takes all reasonable steps to protect your data, no online system is entirely immune to risk. You also play an important role by keeping your password confidential and using secure devices.
X33 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your web browser when you visit our website. The following are the types of cookies we use:
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality or your experience on the x33 platform. The x33 mobile app uses similar local data storage technology for the same purposes.
As an x33 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request corrections to inaccurate or incomplete data in your account records.
You may request the deletion of your personal data, subject to our legal obligations.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for specific purposes such as direct marketing.
You may request a restriction on the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, please contact the x33 customer support team through our official communication channels. We will endeavour to process your request within 30 days of receipt, subject to appropriate identity verification requirements.
X33 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable laws and regulations. In general, our data retention policy is as follows:
If you request account deletion, we will process the request within 30 business days. Data involved in active investigations, legal claims, or subject to statutory retention obligations cannot be deleted until the relevant matter is fully resolved.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us. Our data protection team is ready to assist you promptly and professionally.
You can reach us via:
When submitting a privacy-related inquiry, please include your username, registered email address, and a detailed description of your inquiry so we can assist you more quickly and accurately. We are committed to responding to all privacy inquiries within the stipulated timeframe in a transparent and responsible manner.
x33 continually strives to be a transparent, secure, and trusted platform. Your privacy is not merely a legal obligation to us — it is a core commitment in the way we conduct our business.
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